Refund policy

Shipping, Returns And Exchange Policy

 

Shipping Policy

Effective Date: August 01, 2026

Thank you for choosing Focused Vision Lighting. We are committed to processing and shipping your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Shipping Methods & Delivery Times

We offer shipping options at checkout based on your location and the products in your order.

Estimated delivery times are provided by the carrier and are not guaranteed. Delivery times may vary due to weather, carrier delays, holidays, incorrect addresses, or circumstances outside of our control.

Once your order has been shipped, you will receive tracking information when available.

Shipping Address

Please make sure your shipping address is correct before completing your purchase.

Focused Vision Lighting is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered the wrong address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, the package is the responsibility of the shipping carrier while in transit.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and around the delivery area. You may also contact the carrier directly to report the issue.

If a package is lost or damaged in transit, please contact us so we can assist with the carrier claim process when applicable.

Focused Vision Lighting is not responsible for packages that are stolen after being confirmed as delivered by the carrier.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the products before opening or disposing of the packaging.

Contact us as soon as possible with your order number and photographs so we can determine the appropriate next steps.

International Shipping

International shipping may be available for select products and destinations.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.

International delivery times may vary due to customs processing and other circumstances outside of our control.

Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, or applicable laws and regulations.

If an order cannot be shipped to the provided destination, we will contact the customer regarding available options.

 

Returns & Exchange Policy

Effective Date: August 01, 2026

At Focused Vision Lighting, we want you to be satisfied with your purchase. If you need to return or exchange a product, please review the policy below.

1. Return Period

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, the product must be:

  • Unused and in resalable condition

  • Free from damage or modifications

  • Returned with all original packaging, accessories, hardware, and documentation

  • Accompanied by proof of purchase

Products that have been installed, wired, modified, damaged, or otherwise used may not qualify for a return unless the return is related to a confirmed product defect covered by our warranty.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been installed or used

  • Products that have been modified, cut, wired, or altered

  • Products damaged during installation

  • Products missing original packaging or components

  • Products damaged due to misuse or improper installation

  • Special-order or custom products, unless defective

  • Clearance or final-sale items, where identified as such at the time of purchase

3. Exchanges

If you received the wrong product or need a different product, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the replacement product costs more than the original product, the difference may be due before the replacement is shipped.

If the replacement product costs less, the applicable difference may be refunded according to our refund procedures.

Products must meet the return requirements described above.

4. Defective Products

If you believe your product is defective, please contact us before returning it.

Depending on the circumstances, we may request:

  • Your order number

  • Photos or videos of the product

  • Photos of the installation

  • A description of the issue

  • Vehicle information

  • Troubleshooting information

If the product is determined to be defective and covered under the applicable warranty, we may provide a replacement, repair, or other appropriate remedy in accordance with our Warranty Policy.

5. Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging.

Do not dispose of damaged packaging until we have had an opportunity to review the issue.

6. Return Shipping

Unless the return is due to an error on our part or a confirmed covered defect, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping method when returning merchandise. Focused Vision Lighting is not responsible for returned packages that are lost in transit before they reach us.

7. Restocking Fees

A restocking fee of up to 20% may apply to eligible returns where permitted by applicable law.

Any applicable restocking fee will be communicated to the customer before the return is finalized.

8. Refunds

Once we receive and inspect the returned product, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time after the refund has been issued.

9. Return Authorization

Customers must contact Focused Vision Lighting before sending a return.

Unauthorized returns may be delayed or returned to the sender.

To request a return, please provide:

  • Full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photos, if applicable

We will provide return instructions if the request is approved.

10. Fitment & Compatibility

Customers are responsible for confirming vehicle compatibility before purchasing.

If a product does not fit because the customer's vehicle information was incorrect, incomplete, or the vehicle has aftermarket modifications, the return will be handled under the standard return requirements above.

We encourage customers to contact us before purchasing if they are unsure about fitment.

11. Installation

Please verify product fitment and operation before completing a permanent installation or modification.

Focused Vision Lighting is not responsible for labor costs, installation costs, removal costs, vehicle damage, or other expenses resulting from installing a product that is incompatible with the vehicle.

12. Final Sale Items

Products identified as Final Sale, Clearance, or otherwise marked as non-returnable at the time of purchase are not eligible for return or exchange except where required by applicable law or in connection with a covered product defect.

13. Policy Changes

Focused Vision Lighting reserves the right to update this Returns & Exchange Policy from time to time.

Any changes will be posted on the Website with an updated effective date.

14. Contact Us

To request a return or exchange, please contact:

Focused Vision Lighting
Website: www.hidfvl.com

Email: HIDFOCUSEDVISION@GMAIL.COM

Phone: [YOUR PHONE NUMBER]

Please include your order number when contacting us about a return, exchange, or defective product.